How To Fix PS5 Error Code SU-101337-5 and SU-101601-9 Can't complete the update

Title: How to Fix PS5 Error Codes SU-1013375 and SU-1016019: A Step-by-Step Guide

Introduction: Greetings, gamers! In this guide, we'll tackle the troubleshooting and resolution of PS5 error codes SU-1013375 and SU-1016019. These error codes can be frustrating, but fear not—we have a series of methods to help you get your PS5 back in action. Let's dive into the solutions, method by method.

Method 1: Power Cycle and Restart PS5

• Turn off your PS5 by holding the power button for three seconds until the power indicator blinks.
• Unplug the power cable and disconnect any peripherals (controllers, headsets, external hard drives, HDMI cables, etc.) from your console.
• Wait for 30 minutes.
• Plug the power cable back in.
• Turn on the PS5 console.
• Attempt to download the update again.

Method 2: Update PS5 System Software Using a PC or Mac Note: You will need a USB drive for this method.

1. Turn off your PS5 console.
2. Connect a USB drive to your computer and format it as FAT32 or exFAT.
   1. Right-click on the USB drive in File Explorer.
   2. Select "Format."
   3. Choose either FAT32 or exFAT for the file system.
   4. Click "Start" to proceed with the formatting.
3. Create a folder named "PS5" on the USB drive.
4. Inside the "PS5" folder, create another folder named "update."
5. Download the PS5 console update file from the PlayStation website and save it in the "update" folder.
   1. Save the file as "ps5update.pup."
6. Plug the USB drive containing the update file into your PS5 console.
7. Start your PS5 in safe mode:
   1. Press and hold the power button, releasing it after the second beep.
8. Connect your PS5 controller to the console using a USB cable.
9. Press the PlayStation button on the controller to enter safe mode.
10. Select "Update System Software."
11. Choose "Update from USB Storage Device."
12. Follow the on-screen instructions to complete the update.

Method 3: Reset PS5 and Reinstall System Software

1. Go to "Settings."
2. Navigate to "System."
3. Select "System Software."
4. Go to "Reset Options."
5. Choose "Reset Your Console."
   • If the console doesn't start correctly, initiate this process from safe mode:
     • Turn off the console by holding the power button for three seconds.
     • Press and hold the power button again, releasing it after the second beep.
     • Connect the controller using a USB cable.
     • Press the PS button on the controller.
     • Select "Reset PS5" and "Reinstall System Software."
6. Download the reinstallation file from the PlayStation website on a PC or Mac.
   • Save this file in the same "update" folder on your USB drive, replacing the previous update file.
7. Plug the USB drive into your PS5.
8. Follow the on-screen instructions to complete the reinstallation.

Note: If the problem persists or safe mode cannot be started, you may need to contact PlayStation for repair services.

Conclusion: We hope these methods have helped you resolve the PS5 error codes SU-1013375 and SU-1016019 and allowed you to enjoy uninterrupted gaming. If you have any further questions or require additional assistance, please don't hesitate to contact us or leave a comment. Thanks for reading, and happy gaming!

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